About Atome
- What is Atome?
- What is Atome's business model?
- Are there any requirement(s) for using Atome?
- How much do I have to spend to use Atome?
- How do I register with Atome?
- Where can I use Atome?
Pay-In-6 / Pay-In-9 / Pay-In-12
- What is Pay-in-6 / Pay-in-9 / Pay-in-12?
- How is this different from the usual Pay-In-3 offer?
- Is there any additional charge?
- What happens if I want to pay earlier than the agreed payment plan?
- Can I change my payment plan?
- Can you waive the installment rate?
Managing Account
Managing Orders
- What do I have to do after I have made a purchase?
- Can I make an early repayment?
- What happens when I make a late payment?
- May I defer my repayment?
- What to do if your delivery is delayed, you want to check your order status, or you need to cancel or request a refund?
- How does the partial refund work?
Spending Limit
- How does the Available Spending Limit Work?
- Why can’t I spend my full Available Spending limit?
- Why can’t I transact when I have an Available Spending Limit?
- Why is my PayLater Available Spending Limit different from my Card Available Spending Limit?
- Why does my Available Spending Limit change, and how can I increase it?
- Why can’t I see my spending limit in the app?
Managing Payments
- What kind of payment methods are accepted?
- What is DuitNow Online Banking (DNOB)?
- How do I use DNOB?
- How long does it take for my DNOB payment to go through?
- Are there any additional fees when paying with DNOB?
- If I've paid with DNOB, where do I receive my money in the event of a refund?
Dynamic Down-payment
Promotional Code and Voucher Usage
- Where can I find applicable vouchers?
- What are the terms and conditions for a voucher/promo code?
- Where can I add a promotional code for my order?
- Where can I find and use my vouchers?
- What should I do if my vouchers are not selected at the checkout?
- Why are the vouchers not being reflected in the checkout page?
Security Concerns
- Why does Atome collect my personal information?
- How is my personal information being protected?
- My phone has been stolen/lost, what should I do if someone is using my account to make a purchase?
- My card has been stolen/lost, what should I do if someone is using my card information to make a purchase using Atome?
Atome+ Loyalty Program
- What is Atome+?
- What can Atome+ points be used for?
- Who can join Atome+?
- How do I earn points in Atome+?
- When do my points expire?
- What happens to the points earned upon a purchase refund?
Atome Town
Referral
- How does Atome refer-a-friend work?
- What constitutes a successful referral?
- My friend did not sign-up using my link, can I still get the reward?
- Is there a specific period for my friend to register and complete the purchase by?
- How many rewards will I receive for successfully referring a friend?
- What will my friend get for registering on Atome?
e-Invoicing
- What is e-Invoice?
- Why do I receive e-Invoice?
- Why do I receive a receipt?
- When is the effective date of e-Invoice implementation?
- How does e-Invoice impact the items I purchase using Atome?
- When can I request an e-Invoice for my order?