We understand the challenges that you're facing with making a purchase, and we apologize for the inconvenience caused by your account suspension.
Account suspensions on Atome can occur for various reasons, and we're here to guide you through the possible causes:
User identity verification issues
- The provided card is not a government-issued identity card recognized by the country of your citizenship or residency.
- The details of the identification card are unclear during submission.
- The details submitted do not match your registered Atome account details.
Account security concerns
- Should we suspect that your account has been compromised, we may suspend it temporarily.
This action is taken to ensure security and prevent potential malicious activities.
Overdue payments
- If payments have been overlooked, resulting in a temporary account suspension, we kindly urge you to settle outstanding payments promptly.
This will reactivate your account. Please note that extended overdue payments could lead to permanent suspensions.
Fraudulent activities
- Permanent suspension may occur if the account is suspected to be involved in fraudulent activities on the platform.
Technical Issues:
- Technical errors may occur occasionally. Please ensure you get good network connectivity, restart your mobile device, and attempt to transact again.
To investigate the cause of the suspended account, please submit a request with your name, registered phone number, and registered email.
We genuinely appreciate your understanding as we work to resolve this issue for you.