We understand this can be frustrating. If you can't make a purchase despite having an Available Spending Limit, your account may be temporarily suspended. Here are the common reasons:
Identity verification issues:
- ID provided is not a government-issued identity card recognized by your country
- ID details are unclear or unreadable
- Submitted details don't match your registered account information
Security concerns:
- Suspected account compromise (temporary suspension to protect your account and prevent malicious activities)
Overdue payments:
- Outstanding bills causing temporary suspension
- Settling payments promptly will reactivate your account (Extended overdue payments may lead to permanent suspension)
Fraudulent activity:
- Suspected fraud may result in permanent suspension
Technical issues:
- Check your network connection, restart your device, and try again
To resolve this, please submit a request with your name, registered phone number, and registered email. We'll work with you to get your account back on track.