Please take note that you will need to exhaust all means of recourse from the seller, your payment cards issuer/bank and Atome, before filing a claim with Chubb. You must also comply with the terms and conditions of your Payment Cards issuer/bank or Atome for a claim under Online Shopping Fraud.
For claim under Online Shopping Fraud and Buyer’s Protection, if you have notified your payment cards issuer/bank and Atome to seek recourse and made attempts to contact the seller to seek for replacement or refund, which you are required to do under the Policy, Chubb will not reimburse you for the losses to the extent to which you have recovered from the seller, payment cards issuer/bank or Atome.
For example:
- If the Insured Item is RM150 and the bank negates the whole transaction or the seller reimburses RM150, Chubb will not reimburse.
- If the Insured Item is RM150 and the seller reimburses only RM50, Chubb will reimburse the remaining RM100.