Atome Card

Card Application

• What is the Atome card?
• What are physical and virtual cards?
• What documents do I need to apply for an Atome Card?
• How do I check the status of my application?
• Why was my card application unsuccessful?
• What happens after my card is approved?

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Card Feature

• Where can I use my Atome Card?
• Can I use my Atome Card abroad?
• Can I use my card for ATM cash advances?
• Can I transfer money from my Atome Card to a bank account?
• Do you charge any fee for replacing my Atome Card?

Transaction and Refund

• How do I link my card to an online merchant?
• Why did my card transaction fail?
• How long does it take to receive my refund?
• How do I check my refund details?

Bill and Installment

• How does installment work for Atome Card?
• How do I pay my bill by installment?
• Can I pay off my installment amount/plan early?
• How do I make an early repayment?
• Can I amend my installment plan?
• How do I check my Bill date and Bill day

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Card Management

• How to set or change my PIN?
• How do I view my Atome Card details?
• What if I lost my card?
• How do I get a replacement for a damaged card?
• How do I cancel my Atome Card?
• How to contact Atome Card support?

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Card Payment

• When can I pay early?
• I paid to the wrong account. How do I get my funds back?
• What is an overdue bill?
• What happens if my card bill is overdue?

Atome+ Loyalty Programme

• What is Atome+?
• How can I use Atome+ points?
• Who can use Atome+?
• How do I earn points in Atome+?
• Do my points expire?

Card Controls

• Can I set a transaction limit on my Atome Card?
• Can I disable contactless payments or overseas transactions on my Atome Card?
• Can I disable non-3DS transactions on my Atome Card?

Auto-Installment

• Can I manage my Auto-Installment settings?
• Can I change my Auto-Installment Plan?
• Why is my actual installment term different from the one I selected?
• Can I amend or cancel an Auto-Installment plan?