Getting started & Integration
- How much will it cost me as a merchant?
- I have both an international and Malaysia website - do you support multi-currency purchases?
- Do you save customers’ credit/debit card data?
- Can I make Atome available to certain selected products only, and not all products?
- Which payment gateways/platforms are you able to integrate with?
- Can I add Atome to an existing API-only integration? How long will this process take?
Merchant Center
- What should I do if I forgot my account log in & password?
- How do I update my profile credentials?
- How do I check my transactions?
- How do I perform a refund?
- Where can I check my settlements or payouts from Atome?
- Where can I view my invoices from Atome?
Offline checkout experience
Change in business requirements
- How to register a new outlet under existing merchant?
- What should I do if I change the company ownership of my business?
- What happens if I close down my business or one of my outlets?
- What to do if I were to change my bank account within the same company?
- Can I have Atome payments enabled via multiple channel? Eg: Payment service provider terminal, or static QR from Atome.
- How can I change my contact details? E.g., contact number and email
Commercials & Marketing exposure
- How can I list my brand stores in the Atome app, or change my existing in-app assets?
- I would like to set up a co-sponsor voucher with Atome. How do I go about that?
- Where can I find out about Atome's latest campaign?
- Is Atome charges subject to SST?
- Where can I retrieve the logo and assets of Atome for me to post on my social media?