We understand the importance of staying on top of your payments. As such, we'll start sending reminders 3 days before your due date through various channels. However, please note that if an auto-deduction fails on the due day, your account will be temporarily frozen the next day.
To get you back on track, you'll need to clear any outstanding balance(s), along with a late payment charge of RM 23, and an additional penalty of RM 7 which may be incurred depending on Atome's funding source that is assigned by our system for each deferred payment. Upon settlement of your outstanding balance(s), your account will undergo a review process and may be reinstated. Thereafter, you'll be free to enjoy Atome again.
Got questions or need assistance? Reach out to us at support@atome.my or visit our website at https://help.atome.my/hc/en-my.