To process a refund, simply follow these steps:
1. Go to the Payments page and click on the transaction ID.
2. Scroll down to find the Refund button.
3. Enter the refund amount. For full refunds, please match the transaction amount.
4. After initiating the refund, Atome will process it within 5 business days. Please note that it may take 10-15 business days for the refund to be credited, depending on the bank’s processing time. You can check the refund status and details in the History section on the right side of the page.
Important to note:
1. If the refund is processed after the settlement has been cleared to your bank, Atome will offset the refund amount from your next available settlement.
2. Only the merchant can initiate a refund. Customers and Atome cannot trigger refunds.
3. Once a refund is triggered in the Merchant Center, it is irreversible and final.