Partial refunds are subject to the individual merchant’s policy, which can typically be found on their website or by contacting them directly. If the merchant processes a refund, it will be reflected in your order details under "Bills" in Atome app.
1) Deduction is Original Payment Amount minus Partial Refund
If your partial refund is processed within 3 days after your order date, there are instances when the original deduction amount was RM x but the actual deduction amount is RM y after taking into account the refund. In such cases, you can check your bank statement or record to verify the final deduction amount.
2) Partial Refund via Order Adjustment
If the merchant agrees to a partial refund after your first payment deduction, your order amount may be adjusted and you will pay less for the subsequent payments.
3) Partial Refund to Card
There are also instances when the amount will be credited to your card that is tagged to your Atome account within 10 to 15 business days once the merchant processes a refund. There is, however, a dependency on how long your card banks take to credit the refund.
If you have any questions on your refund, please submit a request and provide us with your Order ID and refund amount for us to advise you on the refund status.
Cancellation or closing of card
If you have cancelled or closed your card during the time the purchase was made, please contact your card issuer or bank to locate the returned funds and ensure that they are properly paid out to you. If your bank requires refund details e.g. refund date and amount, you can get in touch with us and ask for your refund confirmation.