What if I need a refund or exchange after requesting an e-Invoice? 31 July 2025 01:40 Updated Requesting an e-Invoice won’t affect your ability to go through our usual refund or exchange process. Related articles What is e-Invoice? Why do I receive e-Invoice? Can I make an early repayment? How to contact Atome? What does this message ‘We're unable to process your application’ mean?